Privacy Policy

Who we are

Oak + Elm is a wedding and events venue in West Michigan. This website, oakandelmholland.com, tells you about the venue and lets you get in touch, book a tour, and sign up for our newsletter. In this policy, “Oak + Elm,” “we,” “us,” and “our” mean the venue and the people who run it. How to reach us is in the Contact section at the end of this page.

What this policy covers

This policy explains what personal information we collect through this website and when you contact us, how we use it, who we share it with, how long we keep it, and the choices you have. It does not cover other websites we link to, such as our Instagram and Facebook pages; those sites have their own policies.

Information you give us

Newsletter sign-up. When you join our newsletter, we collect your email address, a record that you agreed to this Privacy Policy, the page you signed up on, and the date and time.

Inquiries, tours, and bookings. When you email us, call, request a tour, ask about availability, or book an event, we collect what you choose to share with us. That usually includes your name, email address, phone number, your event date and type, an estimated guest count, and any details you tell us about your plans.

Please don’t send us sensitive information (such as payment card numbers or health details) through email or website forms.

Information collected automatically

Server records. Like most websites, the companies that host this site automatically receive basic technical information when your browser loads a page: your IP address, browser and device type, the page you asked for, the page that referred you, and the date and time. This is used to deliver the site, keep it secure, and fix problems.

Services that load parts of the site. Some of the design files and photos on this site are delivered by Netlify, and the code behind our page animations is delivered by jsDelivr. When your browser loads those files, those services receive the same kind of basic technical information described above. Neither sets cookies on this site.

Cookies. We use as few cookies as possible. Right now, regular visitors receive only one: the cookie that remembers your cookie choice. Our Cookie Policy explains this in detail.

We do not currently use analytics or advertising tracking on this site. If we add them, they will only run after you agree to them in our cookie banner, and we will update this policy and our Cookie Policy first.

How we use your information

• To reply to your questions and requests, schedule tours, and check date availability.
• To plan, book, and run your event, and to send the information you need for it.
• To send our newsletter, only if you signed up for it.
• To operate, secure, and improve this website, including preventing spam and abuse.
• To keep records we need for our business and to meet legal obligations.

We do not sell your personal information, and we do not share it with anyone for their own advertising.

Who we share it with

We share personal information only when it’s needed:

• Service providers who help us run the website and our business, such as our website host, Netlify and jsDelivr (described above), and our email provider. They may use your information only to provide their services to us.
• Your event partners, with your knowledge, when it’s needed to plan your day; for example, sharing your event date and guest count with the caterer or day-of coordinator working your event.
• When the law requires it, or to protect the rights, safety, and property of our guests, our team, or others.
• If the business changes hands, as part of a sale or transfer of the venue, in which case the new owner must respect this policy.

Our newsletter

Newsletter sign-ups are stored securely on our own website. You can unsubscribe at any time by contacting us, or with the unsubscribe link included in every newsletter email. When you unsubscribe, we stop sending newsletters and remove your address from our list.

How long we keep it

• Newsletter sign-ups: until you unsubscribe or ask us to delete them.
• Inquiries and tour requests: as long as needed to respond and follow up, and generally no longer than two years after our last contact if you don’t book.
• Booking records: as long as needed for your event and afterwards for our business, tax, and legal records.
• Server records: kept by our hosting providers for a limited time for security and troubleshooting.

Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete your information (unless we must keep it, for example for an existing booking or legal records);
• stop sending you our newsletter.

To make a request, use the contact details at the end of this page. We may need to confirm your identity before acting on it, and we’ll respond within a reasonable time. Depending on where you live, you may have additional privacy rights under local law; we will honor them.

You can also control cookies with our cookie banner and your browser settings; see our Cookie Policy.

Children’s privacy

This website is meant for adults planning events. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

How we protect your information

We use reasonable safeguards to protect personal information, including a secure (HTTPS) connection for this website and limited access to our website’s admin area. No method of sending or storing information online is completely secure, so we can’t guarantee absolute security.

Links to other websites

This site links to other websites, including our Instagram and Facebook pages. We aren’t responsible for how those sites handle your information; please read their privacy policies.

Changes to this policy

We may update this policy when our practices change. The “Last updated” date at the top shows when it was last revised. If we make significant changes, we will make them clear on this page.

Contact us